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Client Charter Achievement For The Year of 2018

No. Client Charter Jan Feb Mac April May June July August Sept Oct Nov Dec
1.

To ensure complete process of Baitulmal's property title within  7 days after receiving order from Court

100% 100% 100% 100% 100% 100% 100%           
2.

To accept all things surrendered to Baitulmal and managing with  trust in an efficient and perfect

 100% 100% 100% 100% 100% 100% 100%          
3.

To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule

 100% 100% 100%  100% 100%  100% 100%          
4. To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers  100% 100% 100% 100% 100% 100% 100%          
5.

To receive payment and issuing receipts immediately.

 100% 100% 100%  100% 100%  100% 100%          
6. Memberi maklumbalas/jawapan atas semua surat-surat dalam tempoh 2 minggu.  100% 100% 100% 100% 100% 100% 100%          
7. To serve all complaints and ensure that prompt action will be taken within 7 working days.  100% 100% 100% 100% 100% 100% 100%          
8.

To ensure all enquiries from clients are attended with accurate, clear and friendly manner.

 100% 100% 100% 100% 100% 100% 100%