logo mainpp

Client Charter Achievements 2019

No. Client Charter Jan Feb Mac April Mei Jun Julai Ogos Sept Okt Nov Disember
1. To ensure complete process of Baitulmal's property title within  7 days after receiving order from Court 100%                      

To accept all things surrendered to Baitulmal and managing with  trust in an efficient and perfect


To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule

4. To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers. 100%                      
5. To receive payment and issuing receipts immediately 100%                      
6. To response/answer incoming letters within 2 weeks. 100%                      
7. To serve all complaints and ensure that prompt action will be taken within 7 working days. 100%                      

To ensure all enquiries from clients are attended with accurate, clear and friendly manner