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Client Charter Achievements 2019

No. Client Charter Jan Feb Mac April Mei Jun Julai Ogos Sept Okt Nov Disember
1. To ensure complete process of Baitulmal's property title within  7 days after receiving order from Court 100%                      
2.

To accept all things surrendered to Baitulmal and managing with  trust in an efficient and perfect

100%                      
3.

To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule

100%                      
4. To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers. 100%                      
5. To receive payment and issuing receipts immediately 100%                      
6. To response/answer incoming letters within 2 weeks. 100%                      
7. To serve all complaints and ensure that prompt action will be taken within 7 working days. 100%                      
8.

To ensure all enquiries from clients are attended with accurate, clear and friendly manner

100%