Client Charter Achievements 2019



No. Client Charter Jan Feb Mac April Mei Jun Julai Ogos Sept Okt Nov Disember
1. To ensure complete process of Baitulmal's property title within  7 days after receiving order from Court 100% 100% 100% 100% 100% 100%  100%  100% 100%  
2.

To accept all things surrendered to Baitulmal and managing with  trust in an efficient and perfect

100% 100% 100% 100% 100% 100%​  100%  100% 100%  
3.

To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule

100% 100% 100%​ 100% 100% 100%​  100%  100% 100%  
4. To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers. 100%  100% 100%​ 100% 100%​ 100%  100% 100%  100%  
5. To receive payment and issuing receipts immediately 100% 100% 100% 100% 100% 100%  100%  100% 100%  
6. To response/answer incoming letters within 2 weeks. 100% 100% 100% 100% 100% 100%   100%  100% 100%  
7. To serve all complaints and ensure that prompt action will be taken within 7 working days. 100% 100% ​100%​ 100% 100% 100% 100%   100% 100%  
8.

To ensure all enquiries from clients are attended with accurate, clear and friendly manner

100% 100% 100% 100% 100%  100%  100%  100% 100%